We’re Always Here to Help

Questions about products, pricing, orders, or how to get started? Let our experts guide you. At Pure Swiss Gold, customer success is our gold standard.
Self-Service Tools:
Here are some quick tools you can use to self-serve and find answers fast.
  • Track Your Order

    Track Your Order

    Check the location and ETA of your package.

    Track Order
  • Returns & Exchanges

    Returns & Exchanges

    Start a return or exchange within 30 days of purchase or shipment date. Holiday times may vary.

    Start a process
  • Shipping & Delivery Times

    Shipping & Delivery Times

    Standard shipping 1-5 business days across all over the United States.

    Cancel Order
  • Cancel Order

    Cancel Order

    Changed your mind? Cancel an order within one hour of placing it.

    Cancel Order
  • Missing Package

    Missing Package

    Submit a quick online claim ticket so we can start investigating.

    Start Claim
  • Protection Plans

    Protection Plans

    Protection PlansProtect your jewellery for life with one-time payment.

    Learn More
Can’t find what you’re looking for?

Contact us at +1-833-228-8725

Send us an email info@pureswissgold.com

Contact Form

Fill out the form below and our team will contact you!

Your Information

Secure Payment Methods

We accept payments methods:
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