Frequently Asked Questions
Orders & Accounts
No. You can check out as a guest, but creating an account enables order tracking, saved addresses, Wishlist, and price alerts.
Because metals are priced against live markets, orders are typically considered final once confirmed. If you made a mistake, contact support immediately; limited changes may be possible before payment clears, or fulfilment begins.
Use our Track My Order page with your order number and email. Tracking links are also sent via email once the carrier scans your package.
Log in to My Account and open Addresses. Edit your shipping and billing addresses, then click Save. For orders already placed, contact support immediately, address changes may not be possible once processing begins.
Please email the following information to info@pureswissgold.com:
- Current email address on account
- Confirm the shipping address on account
- New email address
We will notify you via email once your email address is updated. Your password will stay the same.
Go to the My Account tab at the top of any page. Under Account Information, enter your current password and the new password, then confirm and click Save Changes. If you don’t remember your password, use the reset link on the login page.
Use the Forgot Password button on the login page and follow the emailed instructions to reset your password securely.
Payments & Pricing
We accept bank wire, ACH, credit/debit cards, and selected digital wallets. American Express, Apple Pay, Google Pay, Mastercard, Visa, Paypal, Shop app, Zelle.
Availability, order limits, and fees vary by method.
Yes. Many bullion orders qualify for a discounted “cash/wire” price compared to card pricing due to lower processing costs. Please contact our support to get a discounted quote.
Yes, as per the tax regulations, a 6.625% sales tax will be automatically applied to all the online orders that are shipped to New Jersey, New York, Connecticut, and North Carolina residents. Your final tax appears at checkout.
For security reasons, split payments across multiple cards are not supported on a single order. If you need to use multiple cards, place separate orders or choose a supported alternative such as a bank wire.
The security code (CVV/CVC/CID) is a 3–4-digit number printed on your card (typically on the back; on the front for American Express). It helps verify that you physically possess the card.
Gift cards and prepaid cards are generally not accepted due to fraud prevention and settlement limits.
Metals are priced using live spot markets and premiums. Prices may update frequently to reflect current conditions.
Shipping & Insurance
Most in-stock orders ship within 1–5 business days after cleared payment. Bank wires may require verification prior to release.
Yes. All packages are fully insured until the carrier confirms delivery.
Signature requirements vary by order value and destination. Orders over a certain value typically require signature upon delivery.
Our default service area is within the United States.
Returns & Refunds
Due to market volatility, bullion sales are generally final. Returns may be accepted on accessories or unopened numismatic items within 7 days.
Contact customer support within 3 business days of the reported delivery date. We will initiate a carrier claim and guide you through the next steps.
Security & Authenticity
We source from accredited mints/refiners and trusted distributors. Packaging may be tamper-evident, and applicable products include serial numbers or assay cards.
Yes. Our site uses TLS encryption, secure payment processors, and optional two-factor authentication.
Gold Coins
Bullion coins are minted primarily for investment and priced close to the spot price of gold, plus a small premium. Numismatic coins carry additional value due to rarity, age, or condition, and usually trade at higher premiums.
Among the most recognized worldwide are the American Gold Eagle, Canadian Gold Maple Leaf, South African Krugerrand, and Austrian Philharmonic. These coins are widely trusted and liquid in the secondary market.
Most government-issued bullion coins are backed by their issuing mint and sovereign government, guaranteeing weight and purity. They generally do not require a separate certificate because the coin itself is the guarantee.
No. Some coins, like the Canadian Maple Leaf, are .9999 fine (24 karat), while others like the American Gold Eagle are 22 karat (.9167 fine) but still contain a full troy ounce of pure gold.
Gold Bars
Bars range from 1 gram to 1 kilogram (32.15 troy ounces). Common retail sizes are 1 oz, 10 oz, and 100-gram bars.
Leading refiners include PAMP Suisse, Credit Suisse, Valcambi, Heraeus, and the Perth Mint. These are all accredited by the London Bullion Market Association (LBMA).
Yes. Most gold bars are sold in sealed assay cards, which certify the bar’s weight, purity, and refiner. Larger bars (100g and above) often include unique serial numbers stamped directly onto the bar.
Cast bars are poured into Molds and have a rugged look, while minted bars are cut from pressed sheets of gold and feature sharp edges, polished surfaces, and intricate designs.
Purity & Certification
It means the product is 99.99% pure gold. This is the highest standard of purity for bullion and is often referred to as “24 karat.”
The London Bullion Market Association maintains a “Good Delivery List” of refiners that meet global standards for purity, weight, and ethical sourcing. Bars and coins from LBMA-accredited refiners are trusted worldwide.
Always buy from reputable dealers. Look for tamper-evident packaging, assay certificates, serial numbers, and in some cases advanced security features like PAMP’s Veriscan technology.
Most modern bars and specialty coins do. For bullion coins from sovereign mints, the guarantee of authenticity comes from the issuing government.
Pricing & Value
Coins carry higher premiums because of their government backing, intricate designs, and greater liquidity. Bars generally offer lower premiums per ounce, making them more cost-efficient for larger investments.
Gold bars and coins from trusted brands/mints retain strong resale value. However, premiums paid above spot may not always be fully recovered at resale. Highly liquid coins like Eagles or Maples are easiest to sell..
Orders may be subject to minimums (e.g., $100) or maximums depending on payment type (e.g., credit card limits). Large orders are best done by bank wire.
Storage & Handling
Ideally in a home safe, a bank safe deposit box, or a professional vault. Avoid touching coins and bars with bare hands—use gloves to prevent tarnish or fingerprints.
You should not, as it reduces resale value. Intact, sealed packaging assures authenticity and makes resale faster and easier
Mints & Refiners
Products are sourced from government mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, Austrian Mint, and LBMA-accredited private refiners like PAMP Suisse, Valcambi, and Credit Suisse.
Yes. We carry products only from trusted refiners and mints that meet LBMA/COMEX standards, ensuring global recognition and resale liquidity.
Private mint products (rounds and bars) are recognized but may carry lower resale premiums than government-issued coins, which are more liquid.
Bulk Orders
Yes. Volume discounts apply to larger orders. Discounts vary by product type and order size
Typically, yes, as long as the total weight or order value meets bulk discount thresholds. Exact rules vary per promotion.
Large orders are shipped via armored carriers or split into multiple insured shipments. Signature and ID verification may be required.
Religious, Commemorative & Themed Coins
Yes. We offer many coins with religious, zodiac, or cultural designs (e.g., Lakshmi, Ganesh, Christian crosses, Jewish symbols, Lunar New Year themes).
If issued by sovereign mints, yes. If from private mints, they are considered collectibles and not legal tender.
We only sell bullion coins that are pure (99.9%+). Some commemorative pieces may be plated; this will always be clearly disclosed.
Yes, due to limited mintages, special designs, and collector interest.
Specialty coins often come with presentation boxes and certificates of authenticity from the issuing mint.
Custom minting is available for bulk orders (weddings, corporate gifts, etc.), subject to minimum order requirements.
Investment & Liquidity
Coins are highly liquid and recognized worldwide. Bars usually carry lower premiums, making them cost-efficient for larger investments.
Silver is affordable and popular but bulkier to store. Gold offers higher value in smaller sizes, making it more efficient for large investments.
Yes. Most dealers, including us, offer buyback programs at competitive rates close to spot. Payment is made after product verification.
Tax & Regulations
As per the tax regulations, a 6.625% sales tax will be automatically applied to all the online orders that are shipped to New Jersey, New York, Connecticut, and North Carolina residents.
Regular retail purchases are not reported. Certain transactions (large sales back to a dealer of specific coins/bars) may trigger IRS Form 1099-B reporting requirements.
Yes. Orders are shipped discreetly and only shared as required by law (AML/KYC compliance for large transactions).
No. You can check out as a guest, but creating an account enables order tracking, saved addresses, Wishlist, and price alerts.
Use our Track My Order page with your order number and email. Tracking links are also sent via email once the carrier scans your package.
Please email the following information to info@pureswissgold.com:
- Current email address on account
- Confirm the shipping address on account
- New email address
We will notify you via email once your email address is updated. Your password will stay the same.
Use the Forgot Password button on the login page and follow the emailed instructions to reset your password securely.
We accept bank wire, ACH, credit/debit cards, and selected digital wallets. American Express, Apple Pay, Google Pay, Mastercard, Visa, Paypal, Shop app, Zelle.
Availability, order limits, and fees vary by method.
Yes, as per the tax regulations, a 6.625% sales tax will be automatically applied to all the online orders that are shipped to New Jersey, New York, Connecticut, and North Carolina residents. Your final tax appears at checkout.
The security code (CVV/CVC/CID) is a 3–4-digit number printed on your card (typically on the back; on the front for American Express). It helps verify that you physically possess the card.
Metals are priced using live spot markets and premiums. Prices may update frequently to reflect current conditions.
Most in-stock orders ship within 1–5 business days after cleared payment. Bank wires may require verification prior to release.
Signature requirements vary by order value and destination. Orders over a certain value typically require signature upon delivery.
Due to market volatility, bullion sales are generally final. Returns may be accepted on accessories or unopened numismatic items within 7 days.
We source from accredited mints/refiners and trusted distributors. Packaging may be tamper-evident, and applicable products include serial numbers or assay cards.
Bullion coins are minted primarily for investment and priced close to the spot price of gold, plus a small premium. Numismatic coins carry additional value due to rarity, age, or condition, and usually trade at higher premiums.
Most government-issued bullion coins are backed by their issuing mint and sovereign government, guaranteeing weight and purity. They generally do not require a separate certificate because the coin itself is the guarantee.
Bars range from 1 gram to 1 kilogram (32.15 troy ounces). Common retail sizes are 1 oz, 10 oz, and 100-gram bars.
Yes. Most gold bars are sold in sealed assay cards, which certify the bar’s weight, purity, and refiner. Larger bars (100g and above) often include unique serial numbers stamped directly onto the bar.
It means the product is 99.99% pure gold. This is the highest standard of purity for bullion and is often referred to as “24 karat.”
Always buy from reputable dealers. Look for tamper-evident packaging, assay certificates, serial numbers, and in some cases advanced security features like PAMP’s Veriscan technology.
Coins carry higher premiums because of their government backing, intricate designs, and greater liquidity. Bars generally offer lower premiums per ounce, making them more cost-efficient for larger investments.
Orders may be subject to minimums (e.g., $100) or maximums depending on payment type (e.g., credit card limits). Large orders are best done by bank wire.
Ideally in a home safe, a bank safe deposit box, or a professional vault. Avoid touching coins and bars with bare hands—use gloves to prevent tarnish or fingerprints.
Products are sourced from government mints like the U.S. Mint, Royal Canadian Mint, Perth Mint, Austrian Mint, and LBMA-accredited private refiners like PAMP Suisse, Valcambi, and Credit Suisse.
Private mint products (rounds and bars) are recognized but may carry lower resale premiums than government-issued coins, which are more liquid.
Yes. Volume discounts apply to larger orders. Discounts vary by product type and order size
Large orders are shipped via armored carriers or split into multiple insured shipments. Signature and ID verification may be required.
Yes. We offer many coins with religious, zodiac, or cultural designs (e.g., Lakshmi, Ganesh, Christian crosses, Jewish symbols, Lunar New Year themes).
We only sell bullion coins that are pure (99.9%+). Some commemorative pieces may be plated; this will always be clearly disclosed.
Specialty coins often come with presentation boxes and certificates of authenticity from the issuing mint.
Coins are highly liquid and recognized worldwide. Bars usually carry lower premiums, making them cost-efficient for larger investments.
Yes. Most dealers, including us, offer buyback programs at competitive rates close to spot. Payment is made after product verification.
As per the tax regulations, a 6.625% sales tax will be automatically applied to all the online orders that are shipped to New Jersey, New York, Connecticut, and North Carolina residents.
Yes. Orders are shipped discreetly and only shared as required by law (AML/KYC compliance for large transactions).